Merlin Library is committed to protecting your data. We know that you care how information about you is used and shared and we appreciate your trust. Your information will be treatedcarefully and sensibly. This Privacy Notice describes how Merlin Library collects and processes personal information through this website and our services.

 

What Personal Information About Customers Does Merlin Library Collect?

We collect your personal information to provide and continually improve the Merlin Library website.

Here are the types of personal information we collect:

Information you give us - we receive and store any information you provide in relation to placing an order or subscribing to our newsletter and Wizzie Club. Some examples of information collected include

Name and surname.

Email address.

Delivery address.

Telephone number and/or mobile number.

Automatic information - we automatically collect and store certain types of information about your use of Merlin Library services, including information about your interaction with content and services available through the Merlin Library website. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Merlin Library website.

 

For What Purposes Does Merlin Library Process Your Personal Information?

We process your personal information to operate, provide, develop, and improve products and services that we offer our customers. These purposes include:

Purchase and delivery of products. We use your personal information to take and handle orders, deliver products, process payments, and communicate with you about orders, products, and promotional offers, recommend products that might be of interest to you, identify your preferences, and personalise your experience with Merlin Library.

Communicate with you. We use your personal information to communicate with you in relation to the Merlin Library services via different channels (e.g., by phone, e-mail, chat), for example to respond to questions that you raise or to update you about orders you have made.

 

 

Does Merlin Library Share Your Personal Information?

Merlin Library does not sell customers' personal information to others. Merlin Library shares customers' information for the sole purpose of delivering the products and services purchased or requested by the customer.  Merlin Library also may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

 

How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

We work to protect the security of your personal information during transmissions by using encryption protocols and software.

We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.  This is managed by our payment gateway provider APCO Systems Limited, more information can be obtained on their own website: http://www.apcopay.com/

We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may ask to verify your identity before we disclose your personal information to you. It is important for you to protect against unauthorized access to your password and to your computers, devices, and applications. We recommend using a unique password for your Merlin Library account that is not utilised for other online accounts and be sure to sign off when finished using a shared computer.

 

What About Cookies And Other Identifiers?

We use cookies and similar tools to enhance your shopping experience, provide our services, understand how customers use our services so we can make improvements, and display the most appropriate products.

 

What Information Can I Access, Rights Over Data?

You can access your information, including your name, address, profile information, and purchase history in the ‘My Account’ section of the website. You can cancel your Account by emailing us.  Should you wish to cancel your account, send an email to mail@merlinlibrary.com with CANCEL MY ACCOUNT in the subject of the email and the reference code of your order and mobile number in the email.

 

Are Children Allowed To Use Merlin Library?

Merlin Library doesn't sell products for purchase by children. We sell children's products for purchase by adults. If you're under 18, you may use the Merlin Library website only with the involvement of a parent or guardian.

 

 

Wizzie Club And Newsletters

If you decide to join our Wizzie Club or opt-in to our mailing list, you will receive emails that may include company news, new product launches, upcoming events and other related product or service information.

Please note that if at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of emails.

 

Changes To Our Privacy Policy

Merlin Library may decide to change or update our privacy policy, we will post these changes and updates on this page.

 

Contact Us

If you have any requests concerning your personal information or any queries about our processing of your information, please contact us via the Contact Us page.